Better context for support
A request can start directly on the employee’s computer and arrive linked to that device, helping our team understand the environment before investigating.
BUILT BY COBRACORPS
A connected view of your IT. A team ready to act.
The Cobracorps platform connects our management console with the Cobracorps TI Agent on Windows endpoints. Inventory, preventive maintenance, service requests and technical history give our team better context for supporting your environment.
Request a walkthroughBUILT BY THE TEAM THAT SUPPORTS YOUR IT
Device history gives support a clearer picture.
When an employee needs help, knowing the device and its history matters. Our technology brings asset information and service context together to guide diagnosis, organize interventions and support ongoing management. The agent is part of the service: the Cobracorps team sets the routines and oversees the operation.
Structured preventive maintenance
Inventory and maintenance routines bring organization to endpoint care, with records that can inform future work.
Knowledge that carries forward
Technical history helps the team recognize recurring issues, plan interventions and assess when a device needs attention or replacement.
EXPLORE THE MODULES
Explore how the platform supports our work.
Choose a module to see how the information connects with service delivery.
Operations
Devices and support in the same picture
The central console organizes the relationship between companies, endpoints and technical activities. Our team can review the context needed to oversee the environment.
Devices linked to the organization
Requests organized by priority
Maintenance activities tracked
Technical history linked to assets
Conceptual platform overview. This demonstration contains no customer information.
Inventory
Understand the devices your business depends on
The agent helps identify hardware, software and system information. This foundation supports diagnosis and decisions about standardization and endpoint replacement.
Identity · organization and device
Hardware · endpoint configuration
Software · identified applications
System · Windows environment details
Technical inventory follows the scope and permissions established for the environment.
Maintenance
Preventive maintenance as an ongoing routine
Preventive activities can be managed through the console and recorded against the endpoint. Our team organizes checks and reviews the results to guide the next steps.
System health checks
Authorized maintenance tasks
Records of completed activities
Device-specific follow-up
Tasks are selected based on need, compatibility and the agreed service scope.
Service requests
A direct route from the employee to support
Employees can submit a request through the agent. In the console, our support team tracks the request with its context, priority, owner and history.
Request initiated on the computer
Connection to the affected device
Priority and ownership organized
Service messages and history
The service request workflow is agreed with your company during onboarding.
Diagnostics
Technical information for more informed interventions
Windows environment checks and authorized remote actions assist the technical team. Resources are used according to the situation and applicable permissions.
On-demand technical checks
System event review
Health and update context
Authorized remote support actions
Checks assist diagnosis. Technical staff remain responsible for assessment and intervention decisions.
History
The next decision starts with what happened before
Maintenance and requests linked to an asset preserve knowledge of the environment. That history provides context for recurring issues and future infrastructure planning.
Maintenance linked to each endpoint
Previous requests and interventions
Context for recurring issues
Information for technical planning
Record organization and availability depend on the modules used in the service.
CONSOLE + AGENT + TEAM
Connected operations, from endpoint to support.
Windows endpoint
The agent provides device context and connects the employee with support.
Cobracorps console
The console organizes assets, service requests, maintenance and technical history.
Technical team
Our team assesses the information and carries out the agreed service actions.
GUIDED IMPLEMENTATION
The platform is part of a managed service.
- 01
Understand the environment
We identify endpoints, stakeholders and priorities, then define which capabilities and routines fit the operation.
- 02
Onboard with guidance
Agent installation and activation follow the agreed plan, including compatibility checks and connection to the management console.
- 03
Set up the service workflow
We align the request process, preventive routines and responsibilities on both sides.
- 04
Review and improve
Our team uses information from the environment to guide support and revisit priorities throughout the engagement.
The Cobracorps TI Agent is designed for Windows endpoints and supports our managed service operation. Capabilities, permissions and routines are agreed during environment assessment and scoping.
YOUR NEXT STEP
Let’s understand what you need.
Tell us how your business works and what needs to improve. We will define the next step together.