Service requests
Receive and track requests with relevant user, device and business context.
IT support & service desk
A clear route from an issue to technical assistance.
We support employees and IT teams with troubleshooting, remote assistance, maintenance and on-site work according to the agreed service scope and location.
Discuss this needTHE CHALLENGE
Requests scattered across messages and calls make it difficult to establish priorities, recover history and track progress.
Who it is for
For teams needing a technical point of contact, recurring assistance or additional capacity for specific needs.
What your business takes away
Organized support, retained context and communication about work in progress.
WHAT WE DELIVER
Turn a business need into a practical scope.
Remote assistance
Help with Windows, applications, access and connectivity, including troubleshooting and coordination with software vendors when necessary.
Device maintenance
Diagnose and maintain computers, laptops, printers, monitors and uninterruptible power supplies (UPS) within the assessed technical scope.
On-site support
Plan local interventions according to needs, availability and geography.
Data recovery assessment
Assess hard drives and SSDs to establish the technical feasibility of data recovery and determine appropriate next steps.
Documentation & continuity
Record support work to inform next steps and retain useful context.
CONNECTED SOLUTIONS
Connect this capability with the rest of your IT.
Operations & support
Endpoint monitoring & preventive maintenance
The Cobracorps TI Agent for Windows and our central platform connect inventory, endpoint health, preventive maintenance and technical history to support service delivery.
Explore this solutionOperations & support
Managed IT & infrastructure
We manage day-to-day technical work and help plan improvements, connecting endpoints, users, networks, servers and priorities in a coherent operational view.
Explore this solutionOperations & support
Team training & practical guidance
We provide practical guidance and training to help employees use tools, follow procedures and recognize situations requiring attention.
Explore this solutionYOUR NEXT STEP
Let’s understand what you need.
Tell us how your business works and what needs to improve. We will define the next step together.